Senior Conversational AI Designer & Content Specialist
Sector: Banking
Location: Brussels
Contract length: 7 months
Estimated daily rate (EUR): 550 - 680
Languages: Dutch and French · English
Estimated daily rates are Rivant market estimates for guidance — not a client rate card.
Role details
Start date: 2026-12-07
Duration: 7 months
Extension possible: Not specified
Location detail: Brussels (5 min walk from Central Station). Hybrid ~50% onsite. Travel: Not applicable. Remote/telework from Belgium only
About the role
A major Belgian bank in Brussels needs a Senior Conversational AI Designer & Content Specialist to design, configure and improve chatbot and voice-bot experiences — conversation design, NLU configuration, GenAI prompt work, and multilingual content so customer interactions stay consistent across chat and voice.
Responsibilities
- Design and configure chatbot and voice-bot conversation flows end to end
- Extend chat journeys into voice with consistent persona and pacing
- Structure multilingual content so it stays reusable across channels
- Analyse conversation performance and drive concrete improvements
- Run usability and GenAI model-quality testing before and after development
- Define guardrails, content guidelines and a shared design-pattern library with peers
Business experience
| Skill | Level | Priority |
|---|---|---|
| Agile / Scrum principles | Not specified | Mandatory |
| Structure and manage content for scalability and reusability | Not specified | Mandatory |
| Test and evaluate chatbot / voice-bot conversations with analytics, logs and structured feedback | Not specified | Mandatory |
Functional experience
| Skill | Level | Priority |
|---|---|---|
| Design and configure conversation flows, intents, entities and fallback strategies | Not specified | Mandatory |
| Extend chat journeys into voice with a consistent voice persona and tone | Not specified | Mandatory |
| Manage searchable, reusable content across Dutch, French and English | Not specified | Mandatory |
| Analyse performance data and conversation logs to prioritise improvements | Not specified | Mandatory |
| Usability and model-quality testing including GenAI response evaluation | Not specified | Mandatory |
Technical experience
| Skill | Level | Priority |
|---|---|---|
| Conversation design for chat, with a portfolio of technical and GenAI-driven conversational work | 3+ years | Mandatory |
| NLU fundamentals (intents, entities, training data) and human–AI interaction for text and voice | Not specified | Mandatory |
| Multilingual writing and content adaptation (excellent NL+EN with strong FR, or excellent FR+EN with strong NL) | Not specified | Mandatory |
| Design and prototyping tools (e.g. Figma, Rasa Studio) and LLM tooling | Not specified | Mandatory |
| Voice interaction design basics (turn-taking, latency, barge-in, silence) | Not specified | Preferable |
Language requirements
Dutch and French · English
| Language | Speaking | Reading | Writing | Mandatory |
|---|---|---|---|---|
| Dutch | Fluent | Fluent | Fluent | Yes |
| French | Fluent | Fluent | Fluent | Yes |
| English | Good | Good | Good | Yes |
Soft skills
- Balance user needs, technical feasibility and business goals in conversation design
- Collaborative with data/AI, digital channels and business stakeholders
- Persuasive yet open-minded when defending design choices
- Analytical and curious with performance data and AI behaviour
- Creative, proactive and solution-oriented under constraints
- Independent, detail-oriented and accurate under tight deadlines
- Growth mindset for GenAI and voice; support junior profiles
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